Google Maps Location Sharing Shows Offline? Here's How To Fix It

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Google Maps location sharing shows offline

If Google Maps location sharing shows as offline, don’t worry. This issue can arise due to various settings on your or the sharer’s device that may restrict the proper functioning of location services. 

Here’s how to troubleshoot and resolve this problem!

1. Disable and Re-enable Location Sharing

Refreshing the location-sharing feature can often resolve temporary glitches or connectivity issues. Advise the person sharing their location to follow the below steps:

  1. Open Google Maps and tap on your profile icon.
Profile icon
  1. Tap “Location sharing.” 
Location sharing
  1. Select the person with whom you’re sharing your location.
Tap on the profile
  1. Tap “Stop” to end sharing.
Stop sharing location
  1. Set it up again by tapping “Share location” and selecting the contact.
Share location

2. Enable Location Services

Location services must be active; otherwise, Google Maps might show it as offline. The person sharing their location should:

  1. Go to the device’s Settings and tap “Apps and notifications.”
Apps & notifications
  1. Click Permissions.
  1. Make sure Location Services are turned on.
Turn on location

3. Add the Device to the Google Account

Sometimes, the device being tracked isn’t properly configured in Google’s system to allow full activity tracking, including location sharing. For this method, you’ll have to use a desktop.

Here’s how to add the device:

  1. Go to Google Maps and hit the hamburger menu in the top left corner.
Tap the hamburger menu
  1. Select “Your Timeline.”
Your timeline
  1. Click “Manage location history.”
Manage location history
  1. Turn the location on if it’s off and confirm if your device is available on the account.
Check your device

4. Turn Incognito Mode Off

If the device sharing its location has Google Maps in Incognito mode, it won’t work properly. To disable this mode:

  1. Open Google Maps and check if there’s an Incognito icon (hat and glasses) at the top right corner. If yes, tap it.
Incognito mode
  1. Select “Turn off Incognito mode.”
Turn off incognito mode

5. Disable Battery Saving Mode

Battery Saving Mode can restrict background data usage and location services, which can cause Google Maps to show offline status. Here’s how to disable it:

  1. Go to the device’s Settings then tap Battery.
  1. Turn off the Battery Saver button.
Disable Battery saver

6. Enable Background App Refresh

Ensuring that Google Maps can refresh its content in the background is crucial for location sharing on iOS devices. Follow these steps:

  1. Open the Settings then tap Google Maps.
Google Maps
  1. Toggle on “Background App Refresh” if it’s off.
Enable Background app refresh

If all else fails, try these fixes:

  • Update Software: Go to Settings > System > Software Update (or similar), then select “Check for Updates” and follow the prompts to download and install any available updates.
  • Check Internet Connection: Open settings and navigate to the Wi-Fi or mobile data section to ensure you’re connected. 
  • Restart Your Phone: Press and hold the power button until the power menu appears, then select “Restart” (or “Reboot”) and wait for the phone to restart.
  • Clear the App’s Cache & Data: Go to Settings > Apps (or Applications) > Google Maps > Storage > Clear Cache and Clear Data.
  • Update Google Maps: Open the Google Play Store (Android) or App Store (iOS), search for “Google Maps,” and tap on “Update” if an update is available.

So, now you know what to do if Google Maps location sharing shows offline. It’s important to ensure that both your device and the one sharing its location are properly configured.

More about the topics: google maps

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