Why Does My Phone Keep Going Offline and How to Fix it
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Why does your phone keep going offline unexpectedly?
And more importantly, how to fix it?
Let’s find out!
Why Does Your Phone Keep Going Offline?
- Your background data is disabled for apps
- Airplane mode is turned on
- Cellular internet is disabled
- Wi-Fi network and hardware issues
- The data roaming feature is disabled for cellular data
- Your phone has an outdated OS
- The date and time settings are incorrect
- You’ve installed third-party apps from unreliable sources
- VPN software is enabled
How To Fix Internet Connection Problems on Your Phone
1. Allow Background Data
- Long tap the app that’s going offline.
- Tap on the (i) icon.
- The App info page will open. Now select Mobile data & Wi-Fi.
- Check if the Background data option is disabled or not. If yes, tap the slider button to enable it.
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2. Enable and Disable Airplane Mode
- Swipe down twice from the top of your Android mobile screen to open Quick Settings.
- Tap on the Airplane Mode icon once to enable it.
- Wait for around 30 seconds.
- Tap on the Airplane Mode icon again to disable it. Now, reconnect to the internet.
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3. Disable and Enable Mobile Internet
- Swipe down from the top twice to open Quick Settings.
- Tap on Internet.
- Disable the cellular data connection by tapping the slider button once.
- Tap it again to enable it.
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4. Allow Data Roaming for Mobile Internet
- Swipe down on your Android screen.
- Long tap on the Internet button.
- Tap on the Gear icon.
- Select Data roaming option.
- Tap on All network.
- Tap on OK to enable data roaming.
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Note: Data roaming might attract extra charges on some cellular network carriers. So, disable this setting immediately after troubleshooting the issue.
5. Manually Set the Preferred Network for SIM
- Swipe down on your Android screen.
- Long tap on the Internet button.
- Tap on the Gear icon.
- Scroll down to find the Preferred network type option.
- Select the best network type (preferably 4G and 5G).
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6. Forget and Reconnect to Wi-Fi Network
- Go to the Settings app on your Android phone.
- Tap on Network & Internet.
- On the next screen, select Internet.
- Tap the Gear icon next to your connected network.
- The network details will show up. Tap on the Forget option. Confirm your action if prompted.
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- Again, go to the list of available Wi-Fi networks.
- Select your network from the list. It’ll ask you to provide the password.
- Enter the password and connect.
7. Disable VPN
- Open your VPN from the App Drawer.
- Disable the VPN and see if the problem gets resolved.
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8 Test Wi-Fi Hardware Using a Mobile Hotspot
Confirm whether it’s a hardware issue by connecting to a mobile hotspot.
- Turn on the cellular network on another smartphone.
- Swipe down twice on your smartphone to get to the Quick Settings screen.
- Tap on the Hotspot icon to enable it.
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See if your apps are online. If yes, the problem is with your Wi-Fi hardware.
9. Reset Network Settings
- Go to the Settings app.
- Tap on System.
- Select Reset options.
- Tap on Reset Wi-Fi, mobile and Bluetooth option.
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- The next screen will show you a warning. Tap on the Reset settings button to remove all network-related data. Now, connect to the available network by entering the credentials again.
10. Update Smartphone OS
- Tap on the Settings app.
- Scroll down and select About phone.
- In this section, tap on the Android version.
- On the next screen, you’ll see detailed information about Android OS. Tap on Google Play system update.
- The mobile phone will check for new updates. Follow the on-screen prompts like Restart to update.
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- Now, go back to the Settings screen.
- Find the System updates option and tap on it.
- Tap on the Check for updates option and follow the on-screen instructions.
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11. Set Date and Time to Automatic
- Open the Settings app.
- Navigate to System.
- Select Date & Time.
- Enable Set time automatically.
- Also, tap on the slider for the Set time zone automatically option.
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12. Restart Mobile Phone
- Press and hold the Power button for around 5 seconds.
- The power menu will show on the screen.
- Tap on Restart or Reboot option.
- The phone will shut down and restart automatically.
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13. Clear Objects Causing Network Interference
Network jammers and microwave ovens can cause interference in your Wi-Fi network. Move as far away as possible from those and check whether you’re getting a stable internet connection.
14. Uninstall the Recently Installed App
- Uninstall that new app by going to App Drawer.
- Long-tap the app until the Uninstall icon or X sign appears.
- Slide the app into the icon without lifting your finger.
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15. Use a Smart Phone Troubleshooting App
Note: Using this tool for system repair will erase all data from your Android phone. So, back up all your data before proceeding.
- Download and install Dr.Fone – System Repair.
- Open it on your Windows computer and navigate to the Toolbox section from the left panel.
- Connect your Android phone using a USB cable.
- Select System Repair from the software interface.
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- Choose Android as the type of device.
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- Click on Start to begin Android system repair.
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Related reads:
- How to Unlock Android Phone without Google Account
- Mobile Tethering Error Code 5504: 7 Quick Fixes
- Wi-Fi Not Working on Phone but Working on Other Devices
So, why does your phone keep going offline? It could be due to various reasons, like background data, airplane mode, third-party apps, etc.
Which of these methods did you find to be most useful? Tell me in the comment section.
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