Microsoft updates warranty policy after receiving FTC warning

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Early last month, the Federal Trade Commission (FTC) sent out warnings to the three major console manufacturers—Microsoft, Sony, and Nintendo—that their warranty policies violated the Magnuson-Moss Warranty Act. As such, the FTC gave each company 30 days to make the necessary changes before action would be taken against them.

The violations in question referred to stickers and policies that stated “warranty void if removed.” Microsoft has now responded in a statement to that the company has updated its warranty policy.

“We are updating our warranties to clarify that having your device repaired by a third party, opening your console, or breaking the seal will not void the warranty. We are also further clarifying that the warranty does not apply to damage caused by users, third-party parts, or repair by third parties.”

Though the wording is changed, it still covers Microsoft’s back as they can claim damage was caused by third-party repairs. For reference, the old policy for Xbox One systems read, “Microsoft is not responsible and this warranty does not apply if your Xbox One or Accessory is…repaired by anyone other than Microsoft.”

Both Sony and Nintendo updated their policies as well.


More about the topics: ftc, microsoft, warranty. warranty policy, xbox one