Yesterday, we reported on new/old Surface Pro battery issue that resurfaced – or rather – finally reached the breaking point for a mass of frustrated Surface Pro 3 users. This Surface Pro 3 issue – similar to the one that was reportedly fixed by Microsoft last month– prevents Surface Pro 3 users from making use of the full charge capacity of their device.
Unlike the previous issue, it does not affect users of batteries supplied by Simplo, only those of users who use LGC batteries. While it was initially believed that these reports originated from the Surface firmware update which was supposed to fix the Simplo battery issue, it appears that the issue is unrelated – if Microsoft’s statement here is accurate.
We are aware of a battery issue that is affecting a limited number of Surface Pro 3 users. We can confirm that the issue affecting these customers was not caused by the software updates issued on August 29th. Our team is actively looking in to the issue to determine the cause and identify a fix. We will post an update as soon as we have more information to share.
While a confirmation from Microsoft that there is indeed a problem with their hardware is good, it does nothing to fix the consistent and irritating issues the Surface line have had with battery life. Microsoft’s batteries may not be blowing up next, but it has become clear that the battery technology (both hardware and power drivers) used in the Surface Pro 5 and Surface Book is something Microsoft should take a good, long look at.