Microsoft’s Surface Pro 3 battery issues are proving to be a thorn in the company’s side.
Earlier this year, Microsoft’s Surface fell prey to an issue which prevented users of Surface Pro 3s equipped with Simplo batteries from charging to their full capacity, with some users being unable to make use of their devices at all as the Surface was unable to hold a charge. Many devices were affected, including yours truly whose Surface would routinely die in less than 20 minutes once it hit the 20% mark on battery saver mode.
Despite having sent a fix to assuage the battery issues previously being experienced by the aforementioned Simplo batteries, the firm accidentally triggered a new battery issue for Surface users with batteries sourced from the other supplier – LGC.
According to reports originating from the Microsoft thread dedicated to monitoring the Surface battery issues, after the August 29 firmware update, users using LGC’s battery have been afflicted by a bug that prevents their battery from charging to above an arbitrary amount, ranging from as low as 67% to 84% , leaving them unable to make use of their full capacity.
As you can imagine, seeing as the Surface is meant to be an ultraportable device which replaces both a laptop and a tablet, shoddy battery life experiences are less than ideal for users who buy into Microsoft’s dream.
We’ve reached out to Microsoft for comment, and would update this article if necessary.