Fix: Powerbeats Pro won’t Charge in Case

August 23, 2023

Are your Powerbeats Pro earbuds refusing to charge in the case? This common issue can disrupt your daily workouts, commutes, or even professional calls, leaving you without your favorite audio companion. The problem might seem daunting, but it’s often solvable with the right approach. This guide is designed for anyone facing this frustrating issue, offering clear, step-by-step solutions to get your Powerbeats Pro charging again. No more interruptions to your routine; let’s dive into the solutions that can bring your earbuds back to life.

Preliminary Checks

Before diving into more complex solutions, let’s start with some basic checks:

  1. Inspect the Charging Case: Look for physical damage or debris that might obstruct charging. Clean the case if needed.
  2. Verify the Charging Cable and Adapter: Test them with another device to ensure they are working properly. If not, consider purchasing a new charging cable.
  3. Check the Earbuds: Ensure that they are properly aligned in the case and that the charging contacts are clean.

Troubleshooting Steps

If the preliminary checks don’t resolve the issue, follow these troubleshooting steps:

1. Clean the Charging Contacts

  • Materials Needed: Soft cloth, alcohol solution.
  • Cleaning Process: Gently clean the contacts on both the earbuds and the case to ensure a proper connection.

2. Reset the Powerbeats Pro

  • Reset Process: Hold down the system button until the LED indicator flashes. Follow the detailed reset instructions provided by Apple.
  • Reconnect to Device: Pair the Powerbeats Pro with your device again.

3. Update the Firmware

4. Test with Another Charging Case

  • Purpose: Determine if the issue is with the earbuds or the case.
  • Process: If possible, charge the Powerbeats Pro in another case.

Professional Assistance

If the issue persists after trying the above solutions, it’s time to seek professional assistance:

  • Contact Support: Reach out to Apple Support or visit an authorized service provider.
  • Warranty Considerations: Check if your product is under warranty to potentially save on repair costs.


Powerbeats Pro not charging in the case is a solvable problem with the right approach. By following this guide, you can identify and fix the issue, ensuring that your earbuds are ready when you need them. If the problem persists, don’t hesitate to seek professional help, as specialized tools and expertise may be required.

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