It seems like all is not good with Skype according to Ex-Microsoft employees. The VOIP company which was bought by Microsoft back in 2011 is has been struggling to hold on to the customers recently.
In 2016, Skype had a total of 300 million users but unfortunately, that number has been falling since then. According to two Ex-Microsoft employees, the situation is getting out of hand and the employees feel that Skype is failing fast. The employees who chose to remain anonymous claimed that Skype never again touched the 300 million mark. The app has over a billion downloads on the Play Store and iTunes Store, however, Microsoft is keeping quiet on the number of users who actually use the app.
This is not the first time someone has come forward to criticize Skype. Earlier this year, Om went on Twitter to criticize the service.
It is unbelievable that @microsoft took what was an amazing product and turned it into a turd of the highest quality. Way to ruin @Skype and its experience. I was forced to use it today, but never again.
— OM (@om) March 20, 2018
Not only that, Om’s tweet reached Entrepreneur, investor, and inventor Paul Bieganski who shared criticized the way Microsoft is ruining Skype with each update.
Totally agree – case study in how to slowly and methodically destroy the user experience. EVERY ‘upgrade’ manages to make it even worse. AWFUL.
— Paul Bieganski (@PaulBieganski) March 20, 2018
The major issue with Skype recently is the fact that Microsoft has been focused on corporate customers and is ignoring others. One might argue that Microsoft has two separate apps for personal and corporate use but the technology is same and in some way or other is affecting the user experience.