Samsung has responded to the disastrous review circuit of their new Samsung Galaxy Fold, which saw a significant number of handsets suffer screen issues.
Problems ranged from objects under the screen to half the screen not working, but some issues were clearly caused by problems between the keyboard and chair, in particular, the reviewers who broke the screen by removing the built-in screen protector.
The phone comes with this protective layer/film. Samsung says you are not supposed to remove it. I removed it, not knowing you’re not supposed to (consumers won’t know either). It appeared removable in the left corner, so I took it off. I believe this contributed to the problem. pic.twitter.com/fU646D2zpY
— Mark Gurman (@markgurman) April 17, 2019
It turns out the devices came with a clear warning which those reviewers simply ignored.
Samsung has issued a statement to The Verge about this issue, saying:
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.
Of course, that is only a small subset of the issues, which Samsung has vowed to individually investigate. Samsung says:
We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Samsung has however confirmed that they will still move ahead with the retail launch of the device on the 26th April in USA.
Unfortunately, this means most reasonably well off but sensible people should still wait for the handset to prove itself for more than a few months before even thinking of purchasing the device.
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