Microsoft provides a workaround for the shutdown issue on Build 18999

A couple of days back we reported that Microsoft is investigating shutdown issues on Windows 10 Build 18999. Microsoft noted that there are users who have been facing shutdown issues and the company is actively investigating the issue.

Now, Jason from the Windows Insiders team has created a thread on Microsoft Answers forums (via Techdows) detailing a workaround for the issue. Unfortunately, the issue still exists in Build 19002 but Microsoft is working on a fix. In the meantime, you can follow the steps below to shutdown or restart your PC:

To shutdown:

  1. Click Start
  2. Type CMD and press Enter (a command prompt window will open)
  3. Type or paste this command:  shutdown /s /t 1
  4. Hit Enter
  5. Wait for the process to complete as expected

To restart:

  1. Click Start
  2. Type CMD and press Enter (a command prompt window will open)
  3. Type or paste this command:  shutdown /r /t 1
  4. Hit Enter
  5. Wait for the process to complete as expected

Jason also noted that reinstalling Windows components will not remedy the issue. He also said not to try random workarounds as that might cause future issues. The good news is that Microsoft is working on a fix so we expect it to be available with the next Windows Insider Build. In the meantime, you can follow the workaround mentioned above to fix the issue.

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