Hills switches to Microsoft for CRM and ERP services

Technology firm Hills Limited has decided to end its 5 year relationship with Salesforce and switch to Microsoft for its customer relationship management and enterprise resource planning solutions. The move is expected to save the company more than $1.8 million annually in operational expenses.

“Getting the right platform and the right partner was critical to ensure streamlined operations and continuous improvement in years to come,…As well as delivering a clear return on investment for the business, we wanted a platform that would significantly improve the customer experience, streamline interaction with suppliers and create an efficient and collaborative workplace.” said Hills CEO and managing director, David Lenz.

Through multiple acquisitions over the years, Hills has inherited a number of ERP and CRM systems that have failed to deliver, and will look to consolidate its four ERPs to Dynamics 365 working with Microsoft Dynamics partners, rolling out the CRM platform as the first phase of the project over the coming months.

“Moving to a cloud-based solution will also ensure flexibility and scalability as Hills grows and expands, while at the same time reducing the risk posed by legacy infrastructure.” explained Lenz. “The Microsoft Dynamics ERP and CRM SaaS model is scalable and together with Microsoft 365, gives us a complete end-to-end business technology stack without having to invest heavily in capex infrastructure.”

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