Facebook Messenger Not Showing Messages From One Person - 5 Quick Fixes

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Facebook Messenger Not Showing Messages from One Person

Is Facebook Messenger not showing messages from one person? I’ve been in that situation recently. A friend complained that I was ignoring her on FB. This surprised me because I couldn’t see any new messages from her.

Below, I’ll show you how to fix this problem with ease.

But before you jump into the solutions, make sure you:

  • Check if you’re still friends with the person: You’ll see Add Friend or Follow on their profile if they’ve unfriended you. If they’ve blocked you, their profile name will appear as Facebook User instead. The same name will appear if they’ve deleted their Facebook accounts.
  • Check your connectivity: Ensure that your device isn’t in airplane mode. If you’re on mobile data, you can turn it off and on again. If you’re on WiFi, see whether other devices on the network are connecting to the internet.
  • Restart your phone/browser: Fix OS bugs that can cause the message delay by restarting your device. If you’re on a PC or web, you can close the browser and open it again.

1. Go Through Your Message Requests

  • Open your chat.
Open your chat
  • Click on Options (3 dots.)
Click on Options [3 dots.]
  • Click on Message requests.
Click on Message requests.
  • You’ll see your message requests. They’re most likely in the You May Know folder, but checking the Spam folder is worthwhile.
You May Know folder

2. Check if Facebook Is Having Server Issues

Facebook has server issues occasionally. You can use Downdetector to check whether it’s live:

  • Log on to Downdetector.
Log on to Downdetector.
  • Search for Facebook in the search box.
Search for Facebook in the search box
  • Select either Facebook or Messenger. They use the same servers, so if one is down, it should be the same for the other. You should see a huge spike in reports if there’s a widespread server outage.
Select either Facebook or Messenger

3. Force Stop Messenger

This method is only applicable to Android devices:

  • Press and hold the Messenger icon on your phone or tablet’s app drawer. Then, select the App info option.
Press and hold the Messenger icon
  • Select Force stop.
Select Force stop
  • Press OK on the confirmation popup.
Press OK on the confirmation popup
  • Open the app again and check whether this method has fixed the problem.

4. Clear Messenger’s Cache

If you’re on Android, clearing the app’s cache can help clear some temporary bugs and allow you to receive messages again.

  • Tap and hold the Messenger logo on your phone’s app drawer. Select App info.
Tap and hold the Messenger logo
  • Select Storage.
You now Select Storage.
  • Select CLEAR CACHE because choosing CLEAR DATA will delete your account, and you’ll have to log in again.
Select CLEAR CACHE -

5. Reinstall the App

Below is how you can reinstall the app on Android:

  • Press and hold the Messenger icon on your phone or tablet’s app drawer. Then, select the App info option.
While reinstalling Press and hold the Messenger icon
  • Select Uninstall.
Select Uninstall
  • Select OK to confirm.
Select OK to confirm.
  • Reinstall the app from the Play Store.
Reinstall the app from the Play Store
  • Log into your account again and see whether the messages are now available.

Here’s how to do it on iPhone:

  • Press and hold your finger on the Messenger icon until all the app icons wiggle.
  • A small X will appear in the top left corner of the messenger icon. Tap on the X button.
  • Choose Delete App to remove Messenger and its data from your iPhone altogether.
  • Reinstall the app from the App Store.

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So, now you know what to do when Facebook Messenger is not showing messages from one person. It’s pretty easy to fix regardless of your platform. If the methods above don’t restore your messages, consider contacting Facebook support.

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