As of 3:30 PM UTC, Microsoft OneDrive is facing login issues. The issue seems to be affecting the USA and European countries but expand to Mexico, India and others as well and is confirmed to be widespread by DownDetector.
Microsoft has updated their portal acknowledging the issue.
Title: OneDrive web application issue
User Impact: Users may be unable to access the OneDrive web application located at https://onedrive.live.com.
More info: Affected users may encounter an error which states, “Sorry, an error has occurred”. While we’re focused on remediation, users may be able to access their files using the desktop or mobile clients as alternative methods.
Current status: We’re analyzing system logs to determine the source of the issue.
Microsoft will share the next update at 7:00 PM UTC and we do hope that OneDrive issue is fixed by then. We will update you with more info as soon as Microsoft shares it. For now, let us know if you’re facing the issue in the comments section and make sure to share your region as well.
Update: Microsoft is restarting the service and has posted the following update:
7:00 PM Current status: We’re restarting affected systems to restore service.
Has this resolved the issue for any of our readers? Let us know below.
Update 2: Things are not going brilliantly. Microsoft writes:
8:00 PM Current status: Restarting affected systems did not completely resolve the issue. We’re implementing a configuration update to restore service.
From the volume of reports at DownDetector however, it seems restarting the service did help some users.
Update 3: Microsoft says:
9:30 PM Current status: We’re continuing to implement a configuration update to restore service.
Update 4: Things are not going well….
11:30 PM There was an issue that prevented the configuration update from deploying as expected. We’ve corrected the issue, and we’re continuing with the deployment of the configuration update.
Update 5: Microsoft has finally fixed the issue. OneDrive is now up and running as usual.
3:30 AM We’ve fully implemented our mitigation steps and have confirmed that impact is remediated.
Has the issue now resolved for our readers? Let us know in the comments section below.