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A couple of days back, we reported that Microsoft has partnered with B2X to provide customer service for Lumia devices. Today, B2X announced on their website that they have become Microsoft’s primary aftersales partner for mobile devices in more than 130 countries. It includes both Lumia and Feature Phones manufactured by Microsoft. B2X will provide customer support and device repair services for the Lumia and feature phones, starting in October.
We are extremely excited to provide one of the industry’s most comprehensive service and support offerings to people using Lumia and Microsoft feature phones,” said Dieter Weisshaar, Chief Commercial Officer of B2X.
B2X is also planning to release a new mobile support app that can be downloaded from the Windows Store later this month. This app will allow customers to diagnose their Lumia smartphone and interact with a call center agent in real time. B2X will also manage Microsoft’s spare parts supply giving repair centers rapid access to spare parts and accessories.
“It’s an honor for us to work with Microsoft on such an exciting customer care program. Our global aftersales platform is successfully used by some of the leading mobile brands in the world such as Apple, Samsung and Lenovo. Now, we are looking forward to provide a superior customer service experience on behalf of Microsoft,” says Rainer Koppitz, Chief Executive Officer of B2X.
For Lumia smartphones purchased less than 6 months ago, B2X has designed the new SMARTPROTECT premium service. SMARTPROTECT offers Lumia customers an extension of the limited manufacturer’s warranty in combination with a smartphone insurance. The premium service package can be purchased here.
Questions related to the usage of Microsoft’s mobile devices are answered through the multi-language support website.