Apple has published a new support document detailing the screen replacement process for the new iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max. Apple recently announced that it will allow independent repair shops to fix iPhones and will give them the required tools to get the job done.
Apple’s latest support document suggests that you should get the screen replacement done by an authorised Apple service provider. The document also notes that if this is not done, the iPhone 11 will show a warning stating it couldn’t verify the replaced screen.
If you need to replace your iPhone display, it’s important for certified technicians who use genuine Apple display parts to repair it. Replacements not performed by Apple, authorized service providers, or certified technicians might not follow proper safety and repair procedures and could result in improper function or issues with display quality or safety.
Apple also listed out a bunch of problems that could arise if the genuine display is not installed. The list includes multi-touch problems, issues with screen colour accuracy and brightness, or True Tone failing to work properly. Apple also confirmed that this warning is only limited to the new iPhones and will not pop-up on older models. Not only that, but the warning will in the notification section for 4 days and after that, it’ll show up in settings for 15 more days and finally move to Settings>General>About.
The good thing is, this warning will now prevent users from getting scammed by local repair shops. Users can now easily know if the screen replacement was genuine or not. However, a sentence in the document did raise a red flag. Apple says that users might receive another notification saying Apple has updated device information for this iPhone. It sounds like Apple might be collecting data on users who’s screen can’t be verified so it could be a part of service history. This might potentially cause problems if the user goes to Apple service provider to get something else fixed.