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After resisting for years, Apple has finally given up and is soon going to allow users to take help from independent repair shops to fix their broken iPhones. Tech giants like Apple and Microsoft have been criticized in the past for making device unrepairable or allowing repairs done by only authorized persons.
Yesterday, Apple confirmed that they will soon provide independently owned repair businesses the same tools and manuals it gives to “Apple Authorized Service Providers.” However, Apple’s new initiative is limited to businesses in the US. Not only that, but Apple will also look for certain certifications before providing the tools and will also collect the broken parts from the repair shops (The company will cover the cost of shipping).
To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network. When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.
– Jeff Williams, Chief Operating Officer, Apple
Apple is offering repair shops to join the program for free. All they need to do is head to the Apple Support website and follow the instructions to receive the certification. Apple notes that qualifying businesses will receive Apple-genuine parts, tools, training, repair manuals and diagnostics at the same cost as Apple Authorized Service Providers (AASPs).
While this still doesn’t allow customers to perform repairs themselves, it’s a step in the right direction. The end goal should be extending the lifespan of the device by performing repairs and upgrades without worrying about finding specific tools and parts. The right to repair campaign has been fighting to allow customers to perform repairs on their electronics and the new initiative from Apple is certainly a big step forward.