Apple apologizes to users facing issues with MacBook keyboard

Besides touch bar, Apple’s keyboard found on MacBook laptops has been in controversies due to various issues. The issues were mostly found in MacBooks launched in 2015. To put it simply, the issues were found in laptop keyboards that have been built based on the ‘Butterfly Mechanism’ which Apple unveiled in the year 2015.

After three long years of criticism, Apple has finally publicly apologized for the inconvenience and suggested users to contact AppleCare. The company, however, reiterated that the majority of MacBook customers got used to the keyboard and are quite happy about the experience.

“We are aware that a small number of users are having issues with their third generation butterfly keyboard and for that we are sorry,” an Apple representative said in a statement. “The vast majority of Mac notebook customers are having a positive experience with the new keyboard. We recommend that any customer experiencing any issue contact AppleCare.”

Although Apple didn’t officially admit the keyboard flaw until now, the company made some improvements in the 2018 MacBooks. The improvements reflected on the MacBook Pro lineup and complaints regarding the ‘Butterfly Mechanism’-based Keyboard seemed to have vanished.

So, if you are having issues with the MacBook keyboard you can visit AppleCare where you’ll be able to repair the keyboard absolutely free of cost. Note, Apple laptops that launched in 2018 are not eligible for this free keyboard policy.

Via: CNBC