WhatsApp updates WhatsApp Web with these Business features

by Surur
January 24, 2019

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WhatsApp has been seeing great adoption of their WhatsApp Business feature, which lets companies engage with WhatsApp users in a secure and feature-rich setting.

Now, after 5 million users of the service, WhatsApp has decided to bring these WhatsApp Business features to the desktop.

The update to the web app brings:

  • Quick Replies: These are frequent messages to answer common questions. Simply press the “/” on your keyboard to select a quick reply and send.
  • Labels: Organize your contacts or chats with labels, so you can easily find them again.
  • Chat List Filtering: Easily manage your chats with filters to sort by unread messages, groups or broadcast lists.

Given the improved ease of responding to customers from a proper keyboard and large screen, I suspect the update will be very popular.

If you want to download WhatsApp for Windows, you can get it from this link or access the web app at web.whatsapp.com.

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