Vodafone Australia halts Nokia Lumia 800 12070 update roll-out due to volume bug

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We all love our updates being approved speedily, but this incident is an example why carriers care be so taciturn and cautious about just pushing out any update they are presented with.

Vodafone Australia has halted the rollout of the 12070 update for the Nokia Lumia 800, the so-called “battery fix” update for the Lumia. The roll-out started 2 days ago, but it seems a volume bug has cropped up which can cause “volume of music playback (to) behave erratically leading to the volume exceeding allowable levels on the device.”

The carrier has now halted the update until further notice and suggest users roll back their software using Zune to the backup before the update, or attend a Vodafone store for the same.

The update has been rolling out worldwide for more than 2 weeks now. Have anyone else with 12070 had the same issue? Let us know below.

See the Vodafone message after the break.

Important Update: 4th April 2012.

Vodafone has identified a fault in the new software update Firmware 12070 for Nokia Lumia 800 made available to customers worldwide earlier this week, whereby under certain circumstances the volume of music playback may behave erratically leading to the volume exceeding allowable levels on the device.

While we’re working closely with Nokia to deliver a new software update as soon as possible, we’re encouraging customers who have downloaded the software update to restore their mobile phone to the previous software version using the steps outlined by Microsoft in this support article.

Alternatively, customers may drop off their mobile phone to any Vodafone store and we will organise the software swap to be completed at one of our service centres. Please be advised the software swap may take between three to five days. Vodafone will provide affected customers with a loan handset during this time.

We’ll continue to keep customers informed about software updates for this device via our weekly blog posts.

We apologise for any inconvenience caused by this software fault and appreciate our customers’ cooperation and patience at this time.

Thanks Brent3000 for the tip.

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