Oracle Digital Assistant allows you to quickly build simple chatbots and advanced digital assistants that lets customers engage in natural conversations with businesses. These chatbots can be deployed on websites, mobile and messaging apps, and through voice interfaces. Yesterday, Oracle announced the integration between Oracle Digital Assistant and Microsoft Teams. This integration will allow customers to access Oracle Cloud Applications through an AI-powered voice experience in Teams.
- Once Oracle Digital Assistant is enabled from the Teams App Store, users can query Oracle Cloud Applications, such as CX and HCM, through a bot conversation.
- Skills from Oracle Digital Assistant are auto provisioned and auto configured, tapping into the richness of the Teams experience.
- In the future, out-of-the-box skills or chatbots for Oracle ERP Cloud, Oracle HCM Cloud and Oracle CX Cloud are planned to be available in Teams via the Oracle Digital Assistant.
- These pre-built features can enable employee self-service for scenarios spanning sales, project management, expenses, productivity, time and absence management, compensation and benefits, and recruiting.
“Using Oracle Digital Assistant, business users can simply and conversationally interact with business applications directly from their Microsoft Teams interface just as they would collaborate with their fellow employees or other productivity tools,” said Suhas Uliyar, vice president, AI and Digital Assistant, Oracle. “Completing daily work tasks becomes much more efficient as the AI-trained conversational access doesn’t require additional employee training on different applications. This is yet another way we are enabling customers to run mission-critical enterprise workloads across Microsoft 365 and Oracle Cloud.”