OpenAI bags their largest ChatGPT enterprise customer with 100K+ staff members
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Key notes
- PwC becomes world’s largest customer for OpenAI’s enterprise AI product, ChatGPT Enterprise.
- Over 100,000 PwC employees across US and UK will gain access to ChatGPT Enterprise.
- PwC aims to use this internally to test and learn before offering insights to clients.
PricewaterhouseCoopers (PwC), one of the world’s biggest accounting and consulting firms, part of the big 4, has become the largest customer of OpenAI’s enterprise product, ChatGPT Enterprise. This comes days after they unveiled their new next-gen GPT-4o.
This deal involves over 100,000 licenses, with PwC rolling out ChatGPT Enterprise to its 75,000 U.S. employees and 26,000 U.K. employees. Financial terms of the agreement were not disclosed.
PwC has been actively investing in generative AI, allocating $1 billion to the technology in its U.S. operations over the past three years.
PwC sees using ChatGPT Enterprise as a way to test and apply the technology internally before offering the same to clients. So far, 95% of PwC’s U.S. workforce has participated in generative AI activities and learning, spending over 360,000 hours on it.
The company has also developed a chatbot called ChatPwC, built on OpenAI’s GPT-4 model, which more than 100,000 employees are already using globally. Employees using ChatPwC have reported a 20% to 40% increase in productivity.
For OpenAI, this partnership represents one of its first efforts in selling its technology to enterprises with a partner outside of Microsoft, its largest backer. Since launching ChatGPT in 2022, OpenAI has ramped up its enterprise sales. Earlier this year, OpenAI also announced the partnership with Arizona State Uni, all staff, and students to get ChatGPT Enterprise.
OpenAI said 600,000 individuals currently pay for its ChatGPT business products, and 92% of Fortune 500 companies are using ChatGPT in some form.
PwC says it’s actively engaged with 950 of its top 1,000 U.S. consulting clients on generative AI.
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