Uber and Microsoft have a generally good relationship, with Uber providing Windows 10 apps in the future for Windows devices and being integrated into Cortana, so when we were quite surprised when we read this post on reddit.
The crux of the matter was that a Windows Phone user had been having some trouble with the Uber app on his Lumia, and so like any good customer would, he reached out to Uber’s customer service. After a bit of back and forth, he received an email stating that the Uber app is “not yet stable” and that he should use a “an Android phone or iOS supported phone” for better use of the app.
Obviously, this caused quite a bit of outrage as Windows phone users got upset at Uber for essentially recommending they buy a new device for a fault of the company’s own making:
We reached out to Uber and got the following response.
“This is certainly not Uber’s policy – let me look into where this came from.”
Rather than being a sinister plot to keep Windows down, it was most likely a mistake made by a less careful employee.
Of course, when placed against a background of Windows users being neglected by big companies, we can understand the frustration. In this case thankfully, it was no big deal.