Microsoft’s Surfaces are typically prone to some early launch bugs – especially regarding sleep and hibernation – and it seems the new Surface Pro is no exception to that “rule”. Reports have emerged of the new Surface Pro being prone to random shut offs whereby the device just randomly hibernates mid computer session and resumes shortly afterwards without warning as you can see from this excerpt from a Reddit thread below.
At random intervals, the screen goes black and the device seems to power off while I am actively using it (typing). Pressing the power button presents the black and white windows logo and a few seconds later a login screen with the desktop in the exact setup before the shutdown.
And more comments and complaints can be found on a related Microsoft Support thread.
For some reason, my new Surface is shutting off randomly. I check the setting and a few other things but it still randomly turns off without warning. I’m losing some of my school work because of it. Is anyone else having this problem?
We can’t judge the scale of this problem yet since while only a few users have reported this, the Surface was only released less than a week ago. This is clearly not enough time to judge this as either isolated or widespread. Nevertheless, Microsoft is investigating this and will most likely have a software fix out soon.
In the meantime, if you are experiencing the issue, it might be wise to enter the Microsoft Support thread and share as many details as you can to help with the resolution.