Microsoft working to fix Lumia 535 touch sensitivity issues

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Microsoft released the Lumia 535 in a handful of countries so far. The device was undoubtedly a successor of the Lumia 530 – however, as I’ve reported in the review of the device, the Lumia 535 has some touch sensitivity issues. Microsoft has already released an update to fix the issue. Unfortunately though, the update didn’t fix the touch sensitivity issues for most of the Lumia 535 owners.

Now, according to Windows Central, Microsoft is still working on fixing the touch sensitivity issues for the Lumia 535. Microsoft’s Social Media Operations Manager, Delfin Vassallo posted a statement on the company’s Yammer group which states:

We are sorry that some of you have been inconvenienced by this situation. We’ve identified some models of Lumia 535 are presenting different anomalies on the touchscreen performance. It manifests itself in several ways:”

  • Functionality of the scroll up/down and swipe left/right functions.
  • Scrolling up/down or swiping left/right can result in an app or link being activated unintentionally.
  • Functionality of the zoom in/out feature can be compromised if the user’s fingers are less than 20 mm apart.
  • Text editing, particularly at speed, can result in characters being missed.
  • ‘Ghost touch’ – use of the touchscreen in wet/moist conditions.
  • If the user’s fingers are wet or the atmosphere is damp (i.e. entering a warm room from cold outdoors) buttons on the touchscreen can be activated unintentionally.

“An OTA (over the air) software update has been deployed in 23rd of December 2014, solving most of the problems but certainly not for all customers.”

“Our Technical Support Operations team here in Finland, as well as the engineering teams in the US and China have the matter under investigation marked as urgent priority, in the meantime please use the troubleshooting offered by my colleagues in this thread.”

“When our colleagues in the engineering team have identified the cause of the conflict, we will provide further information, whether this is another software update or an action performed on hardware at an authorised Care Point, (at this time Care Points have not received updated info regarding this topic, thus is useless to visit them)”

“We assure you that Microsoft does take matters like this very seriously and our teams are working frantically to resolve this concern for our customers. For the time being, we can only recommend that you use the troubleshooting provided whilst we work to ensure that the situation is properly solved, and that you accept our apologies for the inconvenience caused.”

If you’re wondering when the company is going to ‘actually’ fix the issue, unfortunately, there isn’t any ETA just yet. However, we expect the company to fix this pretty quickly. Nonetheless, if you’re still facing the touch – sensitivity issues, make sure to let us know in the comment section below.

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