The Surface Pro 4 is now suffering from a new set of issues. According to reports from Microsoft’s support forums, users of the Surface Pro 4 are experiencing screen flicker issues which render the device unusable.
The thread has been spawned from last year and has continued for over 100 pages with no conclusive resolution,
Users have noted that this can often happen due to the CPU running at inexplicably rnning at 100%, and some have resorted to cooling their devices in freezers.
The issue has been nicknamed flickergate, and a website has been created for users to showcase their devices and tell their stories.
“We are aware that some customers have experienced a screen flicker on Surface Pro 4 and are monitoring the situation closely”, Microsoft told the Verge.
Microsoft’s Surface brand has had a checkered past when it comes to reliability, with Consumer Reports panning the brand for reliability.
Fortunately, Microsoft’s claims that the Surface Laptop and newer devices seem to have largely played out. Aside from an initial set of issues with the Surface Pro 2017, few widespread issues have been reported. It’s worth noting though, that issues like flickergate and the Surface Pro 3’s battery issues spawned after the 1-year warranty period Microsoft offers was up, so it may be too early in the lifespan of the newer surfaces to tell.
Whether Microsoft can fix this issue before its users resort to class action suits or the like, is yet to be seen. Affected Surface Pro 4 users have by now, been suffering for more than a year, and many would be out of warranty.