Hewlett Packard Enterprise (HPE) has warned their enterprise customers that their SSDs have a firmware bug which could disable the drives 32,768 hours into operation.

The bug affects Serial-Attached SCSI solid-state drives used in server and storage products such as HPE ProLiant, Synergy, Apollo, JBOD D3xxx, D6xxx, D8xxx, MSA, StoreVirtual 4335 and StoreVirtual 3200.

32,768 hours equals a mere 3 years, 270 days and 8 hours, so well before drives are expected to fail. HPE warns the failure makes data on the drives unrecoverable and that restoring the data would be possible only “from backup in non-fault tolerance, such as RAID 0 and in fault tolerance RAID mode if more drives fail than what is supported by the fault tolerance RAID mode logical drive.”

20 HP Enterprise SSD models, listed below, are affected, but HPE has updated firmware for only 8 at present. The rest are expected in the second week of December.

HPE Model Number
HPE SKU
HPE SKU DESCRIPTION
HPE Spare Part SKU
HPE Firmware Fix Date
VO0480JFDGT
816562-B21
HP 480GB 12Gb SAS 2.5 RI PLP SC SSD
817047-001
11/22/2019
VO0960JFDGU
816568-B21
HP 960GB 12Gb SAS 2.5 RI PLP SC SSD
817049-001
11/22/2019
VO1920JFDGV
816572-B21
HP 1.92TB 12Gb SAS 2.5 RI PLP SC SSD
817051-001
11/22/2019
VO3840JFDHA
816576-B21
HP 3.84TB 12Gb SAS 2.5 RI PLP SC SSD
817053-001
11/22/2019
MO0400JFFCF
822555-B21
HP 400GB 12Gb SAS 2.5 MU PLP SC SSD S2
822784-001
11/22/2019
MO0800JFFCH
822559-B21
HP 800GB 12Gb SAS 2.5 MU PLP SC SSD S2
822786-001
11/22/2019
MO1600JFFCK
822563-B21
HP 1.6TB 12Gb SAS 2.5 MU PLP SC SSD S2
822788-001
11/22/2019
MO3200JFFCL
822567-B21
HP 3.2TB 12Gb SAS 2.5 MU PLP SC SSD S2
822790-001
11/22/2019
VO000480JWDAR
875311-B21
HPE 480GB SAS SFF RI SC DS SSD
875681-001
Week of 12/9/2019
VO000960JWDAT
875313-B21
HPE 960GB SAS SFF RI SC DS SSD
875682-001
Week of 12/9/2019
VO001920JWDAU
875326-B21
HPE1.92TB SAS RI SFF SC DS SSD
875684-001
Week of 12/9/2019
VO003840JWDAV
875330-B21
HPE 3.84TB SAS RI SFF SC DS SSD
875686-001
Week of 12/9/2019
VO007680JWCNK
870144-B21
HPE 7.68TB SAS 12G RI SFF SC DS SSD
870460-001
Week of 12/9/2019
VO015300JWCNL
870148-B21
HPE 15.3TB SAS 12G RI SFF SC DS SSD
870462-001
Week of 12/9/2019
VK000960JWSSQ
P06584-B21
HPE 960GB SAS RI SFF SC DS SSD
P08608-001
Week of 12/9/2019
VK001920JWSSR
P06586-B21
HPE 1.92TB SAS RI SFF SC DS SSD
P08609-001
Week of 12/9/2019
VK003840JWSST
P06588-B21
HPE 3.84TB SAS RI SFF SC DS SSD
P08610-001
Week of 12/9/2019
VK003840JWSST
P11329-B21
HPE 3.84TB SAS RI LFF SCC DS SPL SSD
P11360-001
Week of 12/9/2019
VK007680JWSSU
P06590-B21
HPE 7.68TB SAS RI SFF SC DS SSD
P08611-001
Week of 12/9/2019
VO015300JWSSV
P06592-B21
HPE 15.3TB SAS RI SFF SC DS SSD
P08612-001
Week of 12/9/2019

HPE says users can check the uptime of their drives with the Smart Storage Administrator (SSA) software and unless the firmware is updated failure is inevitable. Drives installed simultaneously are expected to fail simultaneously, which could cause major issues for enterprise customers.

Updated firmware HPD8 is available for the following HP Enterprise SSD models:  VO0480JFDGT, VO0960JFDGU, VO1920JFDGV, VO3840JFDHA (download for VMware ESXiWindowsLinux).

It is also available for MO0400JFFCF, MO0800JFFCH, MO1600JFFCK and MO3200JFFCL (download for VMwareWindowsLinux).

Via BleepingComputer

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