The Eve V, a particularly nice crowdfunded “Surface Killer” was beset by issues last year. Not with the device itself, but with the way the firm handled its sales and shipping. Devices which had been paid for weren’t shipped for as long as 9 months, with customers losing faith in the company. Eve Tech, the firm behind the Eve V made promise after promise,eve v often blowing past self-imposed deadlines to the ire of their supporters. Now, the firm has come with a new promise. It’s going to change everything that was wrong with it before and make things right for its upcoming Eve V sequel.

Here’s why the firm had its former shipping and delivery issues:

Unfortunately, one of our major partners Fortress Tech Distribution LTD, the one operating the web store through www.eve-tech.com 10 ran into issues with the supply chain, funds frozen by payment processors, and untimely deliveries, causing frustration among the community and direct damage to our brand

The firm will be changing everything going forward to avoid this in the future, moving to a more mainstream supply chain firm:

From now on, things will be different. As the license agreement with Fortress Tech Distribution has expired, we are walking away from our previous licensing business model. We are now building a structure that allows us to accommodate international sales ourselves, and have put resources from the original Eve team to set everything up.

We are launching a new web store (www.evedevices.com 73) where the same team that created the V will be handling sales directly, backed by PCH International. As a major supply chain company for top-tier players they offer all kinds of services, starting from overnight shipping from China, sourcing, supply chain financing and all the way to quality management. These services will also be provided to us.

On the manufacturing front we realized that to deliver top-tier products we have to work with top tier vendors directly. Previously it was challenging to convince top tier manufacturers to work with us but after the success of the V and showing that there is a lot of demand for crowd-developed products we are able to work with top-tier manufacturers like LG for Spectrum and Grandsun for Muse.

To summarize, this time around pretty much everything will be different, from the partners all the way to our team.

Eve Tech has also promised that it would be making things right for consumers who also ordered previous iterations of the Eve V. It hasn’t said how.

This all sounds very good for Eve Tech patrons, especially given the firm’s very solid offering. However, it would be hard to fault some from holding back. As Eve Tech notes, their brand has suffered direct damage, and prospective buyers may loathe the idea of handing thousands of dollars not to an untested firm, but to one with a pre-existing bad reputation.

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