Microsoft confirmed a new issue on Windows causing apps to crash after the November KB5019980 update. According to the company, it affects outdated Intel GPU drivers, causing apps using DirectX or Direct3D to experience problems.
“After installing KB5019980, you might receive an error with apphelp.dll on Windows devices using Intel graphics drivers with versions 188.8.131.5263 up to 184.108.40.2060,” explains Microsoft. “This issue might happen intermittently and affects apps which use DirectX or Direct3D to render part or all of their content.”
The problem affects Windows Server 2022 platform and different client Windows platforms, including Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2; and Windows 10 Enterprise LTSC 2019.
The Redmond company assures everyone that it is already working on a solution and will give an update in an upcoming release. For now, it recommends users resort to a temporary fix involving updating their Intel graphics driver.
“To mitigate this issue, you can install an Intel graphics driver with a later version than 220.127.116.110,” says the software company. “It is recommended to check your Windows device manufacturer’s support for the latest version of the Intel graphics driver for your device. If they do not offer a driver later than 18.104.22.1680, you can check List of Drivers for Intel Graphics for information on how to download and install the latest Intel graphics driver available from Intel directly.”