Microsoft Promises a Fix For Windows 10 Photo Importing Issue

Reading time icon 1 min. read

Readers help support MSPoweruser. When you make a purchase using links on our site, we may earn an affiliate commission. Tooltip Icon

Read the affiliate disclosure page to find out how can you help MSPoweruser effortlessly and without spending any money. Read more


Microsoft says it will fix the photo import issue in Photos app with an update next month. The fix will arrive with the next Patch Tuesday update, the company added.

Several users are facing an issue with Photos app wherein when it is open — and operational — the computer refuses to show the content of the SD card (or microSD). In addition, according to complaints, SATA-attached card readers are also not playing well with Photos app. The voluminous number of complaints on Microsoft Support forum suggests that it’s a widely-affecting issue.

Why can’t users just close the Photos app and transfer files from the disk drive, you ask? Well, Photos app utilizes a new API that offers — according to whispers in the high school hallway — up to 10 times transfer speeds. Click here if you’re wondering why you can’t import photos from iPhone to Windows.

Ghacks reports that the patch, with at least some fixes, is already live on developer builds, and it will be released to general users on May 10. The update, the blog claims, will rollout with a number of other improvements as well, including better recognition of Apple’s Live Photos files.