Why Does My Phone Keep Going Offline [Fixed]

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Why Does My Phone Keep Going Offline

Why does your phone keep going offline unexpectedly? I’ll guide you through the entire troubleshooting process below.

Why Does Your Phone Keep Going Offline?

  • Your background data is disabled for apps
  • Airplane mode is turned on
  • Cellular internet is disabled
  • Wi-Fi network and hardware issues
  • The data roaming feature is disabled for cellular data
  • Your phone has an outdated OS
  • The date and time settings are incorrect
  • You’ve installed third-party apps from unreliable sources
  • VPN software is enabled

How To Fix Internet Connection Problems on Your Phone

Solution 01: Allow Background Data

  1. Long tap the app that’s going offline.
  2. Tap on the (i) icon.
  3. The App info page will open. Now select Mobile data & Wi-Fi.
  4. Check if the Background data option is disabled or not. If yes, tap the slider button to enable it.
Allow Background data

Solution 02: Enable and Disable Airplane Mode

  1. Swipe down twice from the top of your Android mobile screen to open Quick Settings.
  2. Tap on the Airplane Mode icon once to enable it.
  3. Wait for around 30 seconds.
  4. Tap on the Airplane Mode icon again to disable it. Now, reconnect to the internet.
Enable and Disable Airplane Mode

Solution 03: Disable and Enable Mobile Internet

  1. Swipe down from the top twice to open Quick Settings.
  2. Tap on Internet.
  3. Disable the cellular data connection by tapping the slider button once.
  4. Tap it again to enable it.
Disable and Enable Mobile Internet

Solution 04: Allow Data Roaming for Mobile Internet

  1. Swipe down on your Android screen.
  2. Long tap on the Internet button.
  3. Tap on the Gear icon.
  4. Select Data roaming option.
  5. Tap on All network.
  6. Tap on OK to enable data roaming.
Allow Data Roaming for Mobile Internet

Note: Data roaming might attract extra charges on some cellular network carriers. So, disable this setting immediately after troubleshooting the issue.

Solution 05: Manually Set the Preferred Network for SIM

  1. Swipe down on your Android screen.
  2. Long tap on the Internet button.
  3. Tap on the Gear icon.
  4. Scroll down to find the Preferred network type option.
  5. Select the best network type (preferably 4G and 5G).
Manually Set the Preferred Network for SIM

Solution 06: Forget and Reconnect to Wi-Fi Network

  1. Go to the Settings app on your Android phone.
  2. Tap on Network & Internet.
  3. On the next screen, select Internet.
  4. Tap the Gear icon next to your connected network.
  5. The network details will show up. Tap on the Forget option. Confirm your action if prompted.
Forget and Reconnect to Wi-Fi Network
  1. Again, go to the list of available Wi-Fi networks.
  2. Select your network from the list. It’ll ask you to provide the password.
  3. Enter the password and connect.

Solution 07: Disable VPN

  1. Open your VPN from the App Drawer.
  2. Disable the VPN and see if the problem gets resolved.
Disable VPN

Solution 08: Test Wi-Fi Hardware Using a Mobile Hotspot

Confirm whether it’s a hardware issue by connecting to a mobile hotspot.

  1. Turn on the cellular network on another smartphone.
  2. Swipe down twice on your smartphone to get to the Quick Settings screen.
  3. Tap on the Hotspot icon to enable it.
Test Wi-Fi Hardware Using a Mobile Hotspot

See if your apps are online. If yes, the problem is with your Wi-Fi hardware.

Solution 09: Reset Network Settings

  1. Go to the Settings app.
  2. Tap on System.
  3. Select Reset options.
  4. Tap on Reset Wi-Fi, mobile and Bluetooth option.
Reset Network Settings
  1. The next screen will show you a warning. Tap on the Reset settings button to remove all network-related data. Now, connect to the available network by entering the credentials again.

Solution 10: Update Smartphone OS

  1. Tap on the Settings app.
  2. Scroll down and select About phone.
  3. In this section, tap on the Android version.
  4. On the next screen, you’ll see detailed information about Android OS. Tap on Google Play system update.
  5. The mobile phone will check for new updates. Follow the on-screen prompts like Restart to update.
Update Smartphone OS Google Play
  1. Now, go back to the Settings screen.
  2. Find the System updates option and tap on it.
  3. Tap on the Check for updates option and follow the on-screen instructions.
check for system updates

Solution 11: Set Date and Time to Automatic

  1. Open the Settings app.
  2. Navigate to System.
  3. Select Date & Time.
  4. Enable Set time automatically.
  5. Also, tap on the slider for the Set time zone automatically option.
Set Date and Time to Automatic

Solution 12: Restart Mobile Phone

  1. Press and hold the Power button for around 5 seconds.
  2. The power menu will show on the screen.
  3. Tap on Restart or Reboot option.
  4. The phone will shut down and restart automatically.
Restart Mobile Phone

Solution 13: Clear Objects Causing Network Interference

Network jammers and microwave ovens can cause interference in your Wi-Fi network. Move as far away as possible from those and check whether you’re getting a stable internet connection.

Solution 14: Uninstall the Recently Installed App

  1. Uninstall that new app by going to App Drawer.
  2. Long-tap the app until the Uninstall icon or X sign appears.
  3. Slide the app into the icon without lifting your finger.
Uninstall the Recently Installed App

Solution 15: Use a Smart Phone Troubleshooting App

Note: Using this tool for system repair will erase all data from your Android phone. So, back up all your data before proceeding.

  1. Download and install Dr.Fone – System Repair.
  2. Open it on your Windows computer and navigate to the Toolbox section from the left panel.
  3. Connect your Android phone using a USB cable.
  4. Select System Repair from the software interface.
System repair on dr fone
Image credit: Wondershare
  1. Choose Android as the type of device.
Android on dr fone
Image credit: Wondershare
  1. Click on Start to begin Android system repair.
Start repair on dr fone
Image credit: Wondershare

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So, why does your phone keep going offline? It could be due to various reasons, like background data, airplane mode, third-party apps, etc.

Which of these methods did you find to be most useful? Tell me in the comment section.

More about the topics: android