thyssenkrupp elevator to use HoloLens for its elevator service operations worldwide

thyssenkrupp Elevator is one of the world’s leading elevator companies. thyssenkrupp today announced their latest technology to transform the global elevator service industry using Microsoft HoloLens. Microsoft HoloLens is set to empower more than 24,000 of the thyssenkrupp’s service technicians to do their jobs more safely and efficiently.

Using HoloLens, thyssenkrupp service technicians will be able to visualize and identify problems with elevators ahead of a job, and have remote, hands-free access to technical and expert information when onsite resulting in significant savings in time and stress. Their initial field trials have already shown that a service maintenance intervention can be done up to four times faster than before by using the device.

Actually, thyssenkrupp is making use of Skype app on HoloLens, which is available to all users of HoloLens without any additional development work. With Skype on HoloLens, technicians can be hands free while on the job, even when making remote calls to subject-matter experts and sharing holographic instructions between users.

Andreas Schierenbeck, CEO of thyssenkrupp Elevator said: “This application of HoloLens in our service operations was made possible through our collaboration with Microsoft, and the close integration with their software experts has even allowed us to explore dedicated HoloLens apps to meet thyssenkrupp’s specific requirements.”

Scott Erickson, General Manager for Microsoft HoloLens, commented: “As the first fully self-contained holographic computer running Windows 10, Microsoft HoloLens has been helping companies and industries innovate in entirely new ways. By utilizing the out-of-the-box Skype experience without any additional development required, thyssenkrupp’s 24,000 service engineers can now do their jobs safer and more efficiently. Triaging service requests ahead of the visit and getting hands-free remote holographic guidance when on site has reduced the average length of thyssenkrupp’s service calls by up to 4x.”

thyssenkrupp has already partnered with Microsoft in developing MAX, thyssenkrupp’s game-changing service for elevators that leverages the predictive maintenance capabilities of Azure IoT. With Microsoft Azure IoT Suite, thyssenkrupp captures all elevator data, from motor temperature to shaft alignment, cab speed and door functioning, and transmits it into the cloud into a single dashboard. The solution provides technicians with instant diagnostic capabilities and rich, real-time data visualization of two primary types of data: alarms that indicate an immediate issue, and events, which are stored and used for management.

thyssenkrupp today mentioned that several iconic buildings across the globe have their elevators that are already cloud-connected through MAX, including One World Trade Center. One World Trade Center will also be equipped with their latest HoloLens service solution.