O2 points finger at Microsoft for slow WP8.1 update, but says its the responsible thing to do

O2 UK’s Social Media team have been pretty candid and open about the progress of the Windows Phone 8.1 update on their network, and in their latest update revealed that they have completed the testing and approval of the WP8.1 update on all their handsets, which are now waiting for Nokia/Microsoft to release to customers.

They write:

Unfortunately many of the 8.1 updates had been slightly delayed in being pushed out to customers – this impacts all networks across all countries. It’s important to understand that O2 have already approved all of the 8.1 updates which are sitting with Nokia – at this stage, there’s little we can do to speed up the process as the last part of the equation is for the update to be released to customers.

While shifting the responsibility for the delay to Microsoft, they did however take a very understanding tone, saying:

On the other hand, it’s also important to realise that Nokia have several hundred updates, all of which will differ from release to release. This spans across all network, all countries & all continents that Nokia operate in – it’s a very important update for Nokia and their users so they want to get this right and ensure all updates go out as planned without any issues.

They are however advocating for their customers, saying:

We have however met with Nokia and discussed this and we hope to have our updates streamlined and prioritised as much as possible. We currently hope to see updates begin rolling out again late next week but please bear the above in mind – unfortunately delays can happen, especially when the update is as big and widespread as 8.1.

They once again confirmed that an additional update needed to be sent out to the Nokia Lumia 630/635 and 930 to enable Visual Voice Mail, saying:

We will shortly be approving a maintenance release for these devices which will be sent to Nokia to join our current queue of 8.1 updates awaiting being pushed out to customers. This update is only for enabling VVM – it won’t include any other changes

Lets hope this level of communication, which takes much of the frustration about waiting for an update, becomes more common on other carriers also.

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