Nokia Lumia 925 and 1020 have a WP8.1 freezing bug, but a solution is on the way

It turns out the Windows Phone 8.1 update has not been a complete blessing for all handsets, with the Nokia Lumia 925 and 1020 being affected by a freezing bug, where the device fails to wake from sleep mode, requiring a soft reset.

The bug affects handsets on both the developer preview and official carrier update.

Microsoft has now responded in its support forums regarding an issue and has promised a fix.

Kevin Lee, Partner Director of Program Management at Microsoft, wrote:

I’m sorry we’ve been dark – I work closely with the Lumia engineering team that’s working directly on this. Trying to shed a little light on this…

Beginning in early September we started to receive an increased number of customer feedback regarding Microsoft Lumia 1020 and 925 device freezes. During the last two months we have been reaching out for more and more data and devices to systematically reproduce and narrow down the root cause. It turned out to be a power regulator logic failure where in combination with multiple reasons the device fails to power up the CPU and peripherals after idling into a deep sleep state.

I am pleased to pass on that we have a fix candidate under validation which we expect to push out the soon with the next SW update!

Appreciate your patience.

We assume the next update will be Lumia Denim.

In the mean time some of those affected have suggested the following changes may mitigate the issue:

  • Disable your lock screen password.
  • Setting the Glace screen to 30 second interval
  • On the lock screen settings page, setting Show Detailed Status to None.

Have any of our readers been affected by the issue? Let us know below.

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