Microsoft is introducing some changes for its repair policy in Europe. If you live in Europe and your Lumia device needs to be repaired, it will now be repaired at iQor Hungary. The new changes may result in longer repair times as users will need to send their broken Lumias to their local consdilation centre which will then send the device to iQor.
Poland’s Regenersis stated (translted from Polish):
In 2016, further policy change, the service from Microsoft in the use of smartphones and phones of this brand. Warranty for the entire European market will be carried out in the European Service Centre iQor Hungary. Delivery of equipment for repair to the European Service Centre will be carried out through the so-called. Consolidation Hub. This role will include central services so far supports Microsoft on the Polish market – eg Regenersis (Warsaw). This means that Regenersis will be responsible for receiving devices targeted for warranty service from operators, shops and individual clients and transferring them to repair directly to iQor Hungary. The transition to a new way of handling will be carried out gradually — the first devices already found their way to repair the iQor Hungary. According to the plan, the entire volume of warranty repairs will be addressed to the European Service Centre by the end of March 2016. In Regenersis will still be able to pursue non-warranty repair. At the same time authorized to perform warranty repairs is still 8 points Microsoft Authorised Device Care located in major Polish cities. These points provide services mainly for individual customers and for customers Points of Sale. The introduction of the new policy service Microsoft is associated with the need to optimize network service and adapting its structure to the current needs of the manufacturer.
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