Microsoft: “We’re hearing you loud and clear” about Surface Book and Pro 4 issues


When Microsoft launched the Surface Book and Surface Pro 4, the company shipped the devices with a few issues, mostly related to software. As a result, a lot of customers were frustrated. Last night, a Microsoft employee stated that the company is hearing its frustrated customers “loud and clear”. Here is the full statement:

First, a big thanks to all of our customers for your open and candid feedback on Surface Book and Surface Pro 4. For those of you who’ve had a less-than-perfect experience, we’re sorry for any frustration this has caused. Please know that we’re reading your comments and hearing you loud and clear. Your input is incredibly valuable in helping us address your questions with timely updates and fixes. Since launch, we have aggressively pursued the most pressing feedback. We have already issued a number of updates via Windows Update and are working to issue additional updates and fixes as soon as possible to further improve the overall Surface experience. To ensure that you have received the most recent updates, we recommend you check out our support page with instructions on how to download and install the latest Surface and Windows updates. Surface Book update history can be found here and Surface Pro 4 update history can be found here.

Of course, Microsoft has done a great job on fixing the issues which users were experiencing. However, a few issues are yet to be fixed, such as the “sleep issue” which is expected to arrive next month. Hopefully, Microsoft will be able to kill all the bugs in the next couple of months. Until then, tell us if you are happy with Microsoft’s support for the Surface Book and Pro 4 in the comment section below.

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