Microsoft first announced Dynamics CRM App for Outlook with Dynamics CRM 2016. Recently, Microsoft has announced the Dynamics 365 App for Outlook, which will be available in the fall release of Microsoft Dynamics 365.
With this new app, you can view Dynamics 365 information about all your email recipients, link an email message to a Dynamics 365 record with one click, and quickly view your most recently used Dynamics 365 records. You can also take advantage of Dynamics 365 email templates so you don’t have to enter the same information over and over. When you’re composing an email message, you can also attach knowledge articles or sales literature from Dynamics 365.
This upcoming app will also include integration with calendar. You can track Outlook meetings and appointments, and create Dynamics 365 activities, such as phone calls and tasks—all without leaving your inbox. Finally, you can track your Outlook contacts, link them to Dynamics 365 accounts, and keep these contacts completely in sync.
This brand new Dynamics 365 App for Outlook will work with Dynamics 365 online, as well as on-premises, whether you use Exchange online or Exchange on premises. It will be supported on Outlook for the desktop, Outlook for Mac, Outlook Web Application, and soon on the Outlook app for iPhone.