Services and Support are very important for enterprises to adopt new devices. Microsoft last year announced Surface partner program for Services and Support and it was successfully piloted and is now active in 10 countries: the US., U.K., Germany, France, Australia, New Zealand, Denmark, Sweden, Norway, and Finland. Microsoft is expanding it to other countries in the coming months.
Today, Microsoft announced that they are partnering with IBM Technology Support Services (TSS) to expand their Microsoft Complete extended warranty offerings and deliver technology services and support for Surface devices. Microsoft also announced that next business day replacement and next business day onsite support services will be available for new and existing customers who have a Microsoft Complete extended service plan. These services will be available starting July 15thin the US and Canada. Microsoft will expand it to other countries soon.
To help Surface reseller partners have the latest information in training, set up and transactional assistance, Microsoft is today announcing Surface Reseller Alliance which will provide the Surface partners easy access to product information, training, marketing support materials, end-customer assistance and help with and direct deal registration for Distributor Managed Partners (DMPs).
The Surface Reseller Alliance training program includes a revamped online portal with training modules, live webinars for newly launched Surface products, and will provide incentives for partner sellers to complete training curriculum. We’re also ramping up our marketing support by making significant investments in lead generation, providing assets, guidelines and assistance to help partners create fantastic marketing collateral and web experiences wherever Surface is sold.
The Alliance is currently in preview and Surface resellers can access it here. Microsoft will launch it in full later this fall.