Microsoft may strand some Windows 10 users on unsupported Anniversary Update

Some Windows 10 users aren’t able to upgrade to the latest version of the OS due to compatibility issues. A couple of CPUs, part of Intel’s Atom Clover Tail line, aren’t compatible with the Windows 10 Creators Update. The Atom Clover Trail line of CPUs from Intel was part of the company’s “Tablet Platform” built for the Windows 8 generation of tablets to compete with ARM processors. The Clover Trail line never really got much traction, but it’s possible there are millions of devices powered by these CPUs at the moment.

While Microsoft didn’t confirm the compatibility issue, Acer confirmed on its support website that 4 Clover Trail processors aren’t supported by the Windows 10 Creators Update. This includes the Atom Z2760, Atom Z2520, Atom Z2560, and Atom Z2580. It isn’t clear what exactly is causing the compatibility issues, but Acer claims that Microsoft is working with the company to address this issue. The company goes on to explain that if users somehow manage to install the Windows 10 Creators Update, some text and other OS elements may not show up at all, and they may still see random color bars throughout the OS:

“Microsoft is working with us to help provide compatible drivers to address this incompatibility. If you install the Windows 10 Creators Update, icons and text may not appear at all, or may show up as solid color blocks or bars. If you have already installed Creators Update and are experiencing problems, you can use Windows 10 recovery options to restore your system to the previous build.”

Microsoft is still rolling out the Windows 10 Creators Update to users worldwide, and the company will likely address this issue sometime soon. The company is yet to finish the Windows 10 Creators Update, and a good number of Windows 10 users are still likely running the previous version of Windows 10 at the moment.