Microsoft finally patches Copilot issue that makes desktop icons keep moving to second monitor

The issue was first brought to attention back in November last year.

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Key notes

  • Microsoft has now fixed the issue that makes desktop icons keep moving when using Copilot, latest health release update says.
  • A late October 2023 Windows 11 update (KB5031455) aimed to enhance Copilot came with an unintended side effect.
  • It might take a while for the update to show up, but you can give your device a nudge by restarting it.

Microsoft has finally fixed the issue that makes desktop icons keep moving to second monitor on PCs and laptops using its AI assistant tool, Copilot. The issue, which was first brought to attention back in November last year, is also used to be present in Windows 10 users. 

A late October 2023 Windows 11 update (KB5031455) aimed to enhance Copilot came with an unintended side effect. The KB5031455 introduced a multi-monitor bug that caused erratic desktop shortcut behavior, effectively disabling Copilot functionality

“You might also not be able to update to Windows 11, version 23H2 as we have applied a compatibility hold on devices encountering this issue,” Microsoft explained at that time.

Now, it seems like the Redmond-based tech giant has fixed this issue once and for all. As spotted on its health release page, Microsoft now explains that the issue is resolved for both versions 22H2 and 23H2. And even better, eligible devices can now upgrade to version 23H2 without the previous restriction. 

It might take a while for the update to show up, but you can give your device a nudge by restarting it.

“Managed devices in your environment that have been used or are currently being used in a multimonitor configuration will not yet have Copilot for Windows available,” Microsoft says further.