Microsoft enables organizations to easily measure the impact of Microsoft Copilot

Microsoft unveiled new resources to improve the adoption and measurement of its AI assistant, Copilot, within organizations. These resources include new survey templates and a planned integration with the Microsoft Copilot Dashboard powered by Viva Insights.

Organizations now have access to standardized survey templates in Viva Pulse and Viva Glint that are specifically designed for Copilot. These surveys assess two key areas:

• Core Survey Items: Focused on measuring user experience and productivity by gathering feedback on the task-oriented benefits users derive from Copilot.
• Additional Survey Items: Evaluate the overall implementation of Copilot by addressing its relevance, organizational processes, and enablement practices.

Microsoft emphasizes the importance of gathering employee feedback to understand user needs and identify areas for improvement. These surveys aim to achieve several objectives:

• Gather insights on how different roles utilize Copilot and tailor enablement efforts accordingly.
• Provide employees with a voice to share their experiences and foster ownership, potentially leading to greater engagement with AI tools.
• Assess the overall impact of Copilot on work patterns and establish its value proposition within the organization.
• Identify success stories: Share best practices and tips from positive user experiences to encourage broader adoption.

The Copilot Impact surveys are a powerful tool for organizations to evaluate the effectiveness of their AI integration efforts. These surveys provide valuable insights into how employees use AI-powered tools and their impact on their work processes. By combining sentiment data from Viva Pulse and Viva Glint with workplace pattern data, organizations can better understand their AI readiness, adoption rates, and usage.

Integrating these surveys into the Microsoft Copilot Dashboard takes this analysis to the next level. With all this data in one place, organizations can easily track their progress over time and identify areas for improvement. This will help organizations optimize AI integration efforts, improve employee satisfaction, and drive better business outcomes.

By incorporating employee feedback and integrating diverse data points, Microsoft aims to enhance the user experience and maximize the value of Copilot for Microsoft 365 users.

More here.