Microsoft today announced the Spring wave of Microsoft Dynamics CRM 2016 which will be released to customers in Q2 this year. In this release, Microsoft has done the integration of two of their recent acquisitions FieldOne and Adxstudio. It introduces new guided navigation capabilities that provide application users with guided tasks and support, personalized to the user. Microsoft is also two new machine learning scenarios for Microsoft Social Engagement – adaptive learning and automated triage.
With the new capabilities we’re introducing in our Spring wave to support field and project service, organizations will have the ability to schedule, manage and deliver onsite service, whether it be their field technician who is supporting multiple customers on a single day, or complex, multi-day projects. Field service matches the requirements for service calls with the available resources and end-to-end processes span from case management through to work order completion. Project service enables complex, multi-day engagements and optimizes resourcing with intelligent, skills-based assignments. Through our service delivery foundation, we bring project service and field service together within the core CRM solution to help companies manage resources across all sources of demand – no other vendor in the market is doing this and these new capabilities make Dynamics CRM uniquely positioned to support the breadth of self, assisted and on-site service.
The CRM Spring 2016 wave also introduces community engagement through portal solutions. Our portal capabilities enable organizations to better connect with customers, partners and employees, and provide these groups with a streamlined way to access information, obtain assistance and perform tasks. We are taking a unique approach where portals for these communities are powered with the same data and processes accesses by traditional CRM users. Organizations can easily configure the amount of information accessed by their communities, enabling more coordinated communications among different teams and facilitating a single, consistent voice.
Read more about the release from the source link below.