Malwarebytes release fix for Windows 7 freeze issue


22, 2019

Two weeks ago we reported that Malwarebytes users on Windows 7 were reporting that their PCs are freezing and otherwise not responding to mouse and keyboard input, with the only option being a hard reboot.

The problem was caused by an automatic update which took the package to version 3.6.1 CU 1.0.508.

After some investigation the company found its Web Protection component was causing the issue, saying:

“We’ve now been able to reproduce the freeze in house on more systems and believe we have narrowed down the problem to multi-processor synchronization issues with our web protection code on Windows 7. We have an updated version of Malwarebytes that we’re currently testing, so far with encouraging results.”

They have now released a fix, saying:

“Component Update 3.6.1 v1.0.527 released. Greetings Malwarebytes community we have recently promoted a new component package for our Windows 7 and later users. This new package addresses a reported freeze on Windows 7 computers that related to Web Protection on multiple core processor configurations”

To get the update early click the ‘Install Application Updates’ button in Application tab in settings.


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