HSBC UK not planning a Windows Phone app

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1107hsbc2While we frequently report on banking apps for Windows phone being planned or delivered, we also sometimes have to report on companies which are not in fact sensing the increased demand from Windows Phone users.

Despite HSBC Canada already planning a Windows Phone app, it seems HSBC UK, which has a much higher Windows Phone market share, is not willing to invest in the Windows Phone ecosystem yet.

On enquiry their customer service first said:

Dear Mr R********

Fast Balance

Thank you for your recent Secure E- Message.

I regret to advise you that our Fast Balance App has been designed to run on the most widely used operating systems by our customers as listed below:

For iPhone – any device running Operating System version 3.0 and higher
For Blackberry – any device running Operating System version 5.0 and higher
For Android – any device running Operating System version 2.2 and higher

Unfortunately it will not work with Windows 7 or any other operating system not listed above. Whilst we have no immediate plans to change this we will continue to monitor changes in smart phone usage to ensure our App remains relevant. We regret any inconvenience this may cause.

Should you require any further assistance or have any other queries please do not hesitate to contact us by using the Secure E-Messaging system or by calling the 24 hour Premier Telephone Services on 08457 70 70 70, +44 1226 260 260 (if calling from overseas).

Yours sincerely
Premier Associate


When reminded of the increasing market share of Windows Phone in UK, they responded in a second email, saying:

Dear Mr R**********

Fast Balance

Please find below a copy of a message received from my colleague in response regarding to Fast Balance.

Thank you for your recent e-mail.

May I respectfully advise, our earlier message outlined the bank’ position, however, thank you for your comments, we do welcome customer feedback, and your suggestion has been noted.

Kind regards,
Premier Customer Services Team

Should you have any further queries, please do not hesitate to contact us.

Kind regards
MF Chang
HSBC Internet Banking Customer Support


While HSBC is far from on board yet, I have no doubt sometime in 2014 they will be signing a different tune.

Thanks Kieran for the tip.

More about the topics: banking apps, hsbc, uk, windows phone