HP announces expansion of recall of laptop batteries due to overheating issues

March 14, 2019

HP last year announced a worldwide voluntary safety recall and replacement program for certain laptop batteries. These batteries may overheat posing a fire and burn hazard to customers. HP has now announced the expansion of this recall program.  If you own an affected HP device, it is extremely important to get it replaced from HP.

The recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations.

In some of the above devices, the batteries are internal, which means you can’t replace it on your own. But HP is providing battery replacement services by an authorized technician at no cost. HP is also releasing a BIOS update that places the battery in “Battery Safety Mode” so that the laptop can be safely used without the battery by connecting to an HP power adaptor.

HP has also released the HP Battery Program Validation Utility that will check if the battery in your notebook computer is affected. Download it here.

Learn more about this recall here.

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