HP yesterday announced a worldwide voluntary safety recall and replacement program for certain laptop batteries. These batteries may overheat posing a fire and burn hazard to customers. If you own an affected HP device, it is extremely important to get it replaced from HP. The following table provides a list of HP products affected by this recall.
|ProBook||HP Probook 640 G2||HP ProBook 640 G3|
|HP ProBook 645 G2||HP ProBook 645 G3|
|HP ProBook 650 G2||HP ProBook 650 G3|
|HP ProBook 655 G2||HP ProBook 655 G3|
|ZBook||HP ZBook 17 G3||HP ZBook 17 G4|
|HP ZBook Studio G3|
|x360||HP x360 310 G2|
|Pavilion||HP Pavilion x360|
|Envy||HP ENVY m6|
|11||HP 11 Notebook PC|
In some of the above devices, the batteries are internal, which means you can’t replace it on your own. But HP is providing battery replacement services by an authorized technician at no cost. HP is also releasing a BIOS update that places the battery in “Battery Safety Mode” so that the laptop can be safely used without the battery by connecting to an HP power adaptor.
HP has also released the HP Battery Program Validation Utility that will check if the battery in your notebook computer is affected. Download it here.
Learn more about this recall here.