How To Enable Remote Assistance In Windows 11: A Step-by-Step Guide

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5 min. read

Published on October 26, 2025

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Remote Assistance is a valuable feature in Windows 11 that allows someone you trust to remotely view and control your computer to help you troubleshoot problems. This can be incredibly useful for getting technical support from family, friends, or colleagues, especially when you’re not able to explain the issue effectively over the phone or through text. Learning how to enable Remote Assistance in Windows 11 ensures you can receive the help you need quickly and efficiently.

This guide provides a clear, step-by-step process for enabling Remote Assistance in Windows 11, along with some helpful tips to ensure the process goes smoothly. We’ll cover everything from accessing the System Properties window to configuring the necessary settings.

How Do I Turn On Remote Assistance In Windows 11?

Access System Properties

Press the Windows key + R to open the Run dialog box.
Type sysdm.cpl and press Enter. This will open the System Properties window.

Navigate to the Remote Tab

In the System Properties window, click on the Remote tab.

Configure Remote Assistance Settings

Under the “Remote Assistance” section, check the box that says “Allow Remote Assistance connections to this computer”.
Click Apply and then OK to save the changes.

Advanced Settings Configuration

Within the Remote tab, click the Advanced button.
Under the “Remote Assistance” section, set the maximum amount of time an invitation can remain open. This is for security purposes. The default is usually sufficient.
You can also choose whether or not the person providing assistance needs to be authenticated. Leave the “Require users to use Network Level Authentication to connect” option checked for enhanced security.
Click OK to save the advanced settings, and then OK again to close the System Properties window.

Generate an Invitation

Search for “Remote Assistance” in the Windows search bar.
Click on “Invite someone to connect to your PC and offer assistance, or offer to help someone else”.
Choose “Invite someone you trust to help you”.
Select how you want to send the invitation:

Save this invitation as a file: This option creates a file that you can send via email or other means.
Use email to send an invitation: This option opens your default email client with the invitation attached.
If neither of these options is available, you can also use the Easy Connect feature.

Share the Invitation

If you chose to save the invitation as a file, send it to the person who will be providing assistance.
If you chose to use email, the invitation will be automatically sent.
Provide the password (if prompted) to the person who will be providing assistance.

Grant Control

Once the person connects, they will be able to view your screen.
To allow them to control your computer, they need to request control.
You will see a prompt asking if you want to allow them to control your computer. Click Yes to grant control.

Tips

Always be cautious about who you allow to connect to your computer via Remote Assistance. Only grant access to people you trust.
If you’re concerned about security, consider using a strong password for the invitation.
Remember to disconnect the Remote Assistance session when you’re finished.
If you are experiencing issues with Remote Assistance, ensure that your firewall is not blocking the connection.
Regularly review your Remote Assistance settings to ensure they are configured correctly.

Remote Access Made Easy

Enabling Remote Assistance in Windows 11 is a straightforward process that can significantly simplify troubleshooting and technical support. By following these steps, you can easily grant trusted individuals access to your computer, enabling them to provide assistance quickly and efficiently.

FAQ

How do I start Remote Assistance in Windows 11? Search for “Remote Assistance” in the Windows search bar and click on “Invite someone to connect to your PC and offer assistance, or offer to help someone else.”

Is Remote Assistance safe? Remote Assistance is generally safe if you only allow trusted individuals to connect to your computer and grant them control.

How do I disconnect a Remote Assistance session? Simply close the Remote Assistance window on your computer.

What if Remote Assistance is not working? Ensure that Remote Assistance is enabled in System Properties, and that your firewall is not blocking the connection.

Can I use Remote Assistance to access my computer from another device? Remote Assistance is designed for someone to connect to your computer to provide assistance, not for you to access your computer from another device. For remote access, consider using Remote Desktop or third-party software.

Remote Assistance vs. Remote Desktop: Key Differences

Feature	Remote Assistance	Remote Desktop
Primary Purpose	Providing technical support and troubleshooting	Accessing and controlling your computer remotely
User Interaction	Requires user permission to grant control	Typically requires login credentials for access
Intended Audience	Friends, family, or colleagues providing assistance	Individuals accessing their own computer remotely
Security	Relies on user trust and invitation-based access	Relies on strong passwords and user authentication