As if we need any more confirmation that Google is botching their Pixel 2 launch, we can now add another issue to the long list, which includes blotchy screens prone to burn in, clicky noises, shipping damaged phones which failed quality control (!) and shipping outdated packaging which revealing that Google dropped a free headphone pack-in.
When they attempt to boot up the device they have met with the screen above, telling them the handset “Can’t find a valid operating system” (no jokes about Android 😉 ) and that the device will not start.
On Reddit affected users report the only remedy, after spending an hour with customer service, is to return the phone.
At this point, I am unsure whether this is better or worse than getting a box without any phone in it…
No wonder there is already talk of a class action lawsuit brewing against the company.
Girard Gibbs LLP is soliciting disgruntled Google Pixel 2 and Pixel 2 XL for a possible case, writing:
Girard Gibbs is investigating claims against Google, HTC, and LG for manufacturing, marketing, and selling defective Google Pixel 2 and Pixel 2 XL phones. Both phones have exhibited abnormalities. Owners of the more expensive Pixel 2 XL have reported that the devices’ OLED screens are suffering from “burn-in”—a phenomenon where a portion of the display remains visible even after changing the screen to display something else, degrading user experience. Pixel 2 XL owners have also reported significant “black smear”—a problem affecting certain OLED displays, in which the movement of pixels against a black backdrop creates a black smudge, distorting the display.
Somehow, given the unprecedented litany of issues, I don’t think any judge would have a problem throwing the book at Google…