Read the affiliate disclosure page to find out how can you help MSPoweruser effortlessly and without spending any money. Read more
Want to try conversational AI for customer service? This tool called Air AI may be the answer.
Its creators boast that it can perform full 5-40 minute long sales and customer service calls over the phone that sound like a human and can perform actions autonomously across 5,000 unique applications.
This means that businesses can now have 100,000 sales and customer service reps at the tap of a button. Air AI is currently on live calls, talking to real people every single day, profitably producing for real businesses.
Air is not limited to any one use case. It can be used to create AI SDRs, 24/7 CS agents, Closers, Account Executives, or even therapists. The possibilities are endless.
Currently in beta testing, the AI tool is expected to be released to the public in the coming months and has the potential to be a major player in the conversational AI space.
The enthusiasm for Air’s capabilities has led to an overwhelming response from businesses, with over 50,000 companies already signed up for the beta testing phase and you can also join the waitlist here.
Conversational AI is finally here. Introducing Air Air can perform full 5-40 minute long sales & customer service calls over the phone that sound like a human. And can perform actions autonomously across 5,000 unique applications.
In a statement, Air CEO Caleb Maddix said, “We are excited to introduce Air to the world. We believe that Air has the potential to change the way businesses interact with their customers. Air is available 24/7, accurate, and can handle multiple calls at once. This means that businesses can now provide their customers with support whenever they need it, without having to hire and train human agents.”
Speaking of conversational AI for customer service, Dukaan, a popular Indian e-commerce platform, has laid off 100 employees, or about 5% of its workforce. The layoffs come as the company faces increasing competition from rivals like Amazon and Flipkart.
As noted by CNN, the company is replacing its existing customer service employees with a new AI-powered chatbot that is designed to be more efficient and effective.
What are your thoughts about conversational AI for customer service? Could this be a threat that cost people their jobs? Let us know in the comments!