Air New Zealand is working on improving customer service by cabin crew by increasing the amount of information available to them for each client.
It would automatically display data such as a customer’s preferred meal and drinks choice, onward travel and loyalty membership details, and even read a client’s emotional state, using Microsoft’s Cognitive Services, and could allow the company to eventually move to a paperless system, which saved weight on a flight and therefore fuel.
The technology was developed by Dimension Data and Air New Zealand Chief Digital Officer Avi Golan said is an example of the innovative culture of the company.
“This software is a great example of us collaborating with other partners and exploring how technology could enhance the way our people work as well as the experience they deliver to our customers through greater personalisation,” Golan said.
See the technology demonstrated in the video below.
It is not known if or when the technology will be rolling out to general use, but presumably, the odds would increase when the technology becomes cheaper and more convenient.