Adobe Firefly Not Working: 4 Simple Steps to Fix It Quickly

by Vladan
October 20, 2023
adobe firefly not working

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Is Adobe Firefly not working for you? I’ve been using the app since it came out and encountered this hiccup myself. It’s very annoying, especially when you’re in the middle of creating something important.

Luckily, I’ve documented my troubleshooting process below and singled out what works so you don’t have to go through the whole thing yourself. I’ve also covered the most common causes of this issue. So, let’s make Adobe Firefly run perfectly again!

Reasons Why Adobe Firefly Is Not Working

According to my research, these are the most common reasons that cause problems with Firefly:

  • Network-related issues
  • Outdated browser
  • Firefly downtime or update
  • Problems with the prompt:
    • Unsupported language
    • Too short text
    • Breaking Adobe guidelines
  • Piled up browser cache files
  • Lack of generative credits.

Adobe Firefly Not Working – Fixes

Some problems are beyond your control, like Adobe server downtime. So, let’s focus on the fixable ones instead. Let’s start with the simplest ones:

1. Resolve Network Issues

Adobe Firefly is accessible only through your browser, requiring an internet connection. If you have general network issues, I recommend you restart your router and modem. You can contact your ISP if the problem persists.

Otherwise, follow the steps below to fix the access to Adobe servers:

  1. Use the Windows Key + E shortcut to open File Explorer and navigate to C:\WINDOWS\System32\drivers\etc
    file explorer drivers etc folder
  2. Open the hosts file with Notepad.
    hosts file on Windows 10
  3. Find and delete any Adobe-related entries.
    adobe line in hosts file
  4. Save the file and check if Adobe Firefly works.

2. Update Your Browser

This is a common cause for the Generative Fill issues many users experience. It usually occurs due to an outdated browser, so the best way to resolve it is to update it.

In my experience, you should use Google Chrome for Adobe Firefly for the best compatibility.

  1. Open Google Chrome and click on three vertical dots in the top right corner.
    three vertical dots in Google Chrome
  2. Hover over Help and select About Google Chrome.
    help about Google Chrome

    1. If the update starts automatically, wait until it completes.
      Google Chrome automatic update
    2. Click the Update Google Chrome button if the update is available but doesn’t start automatically.
    3. If there is no update option and it doesn’t happen automatically, you already have the latest version.
  3. Click the Relaunch button.
    Google Chrome update relaunch

3. Delete Browser Cache

Your browser stores cache files to load pages quickly and run smoothly. But sometimes, these files get corrupted or outdated. In that situation, you should delete them manually to make Adobe Firefly work.

Here’s how:

  1. Open Google Chrome and use the CTRL + Shift + Delete shortcut to open Privacy and Security settings.
  2. Select the Time range for which you want to delete the cache.
    Google Chrome clear browser data time range
  3. Select Cookies and other site data and Cached images and files, and hit the Clear data button.
    Google Chrome cookies and cached files
  4. Restart your browser and check if Adobe Firefly works.

If it still doesn’t work, disable your browser extensions. You can also try using another Firefly-supported browser.

4. Use CorelDRAW

Once you apply all of the solutions I listed, you most likely won’t experience more issues. However, if you’re still struggling with getting Adobe Firefly to work, I’ve got you covered.

You can use CorelDRAW as a reliable and versatile alternative to Adobe Firefly. This powerful tool is well-known in the creative and digital art world.

CorelDRAW can be used to create any kind of art from scratch but it also allows you to apply AI effects to it, or any other image you choose to import into the software.


The most common causes for Adobe Firefly not working include network problems, an outdated browser, or browser cache files. By following the steps I provided, everything should run smoothly soon enough. But if you still experience issues, consider Canva or another alternative. Now, go and get creative with prompts.

Feel free to share your favorite tips and tricks in the comments below!

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}