Windows Phone only second to the iPhone in customer satisfaction

Reading time icon 1 min. read


Readers help support MSPoweruser. When you make a purchase using links on our site, we may earn an affiliate commission. Tooltip Icon

Read the affiliate disclosure page to find out how can you help MSPoweruser effortlessly and without spending any money. Read more

changewave

The latest Changewave survey of 4000 North American Consumers have found once again that Windows Phone 7 users are extraordinarily satisfied with their handsets, with 55% Very Satisfied with their handsets.

The number is second only to the iPhone, with 75%, and ahead of Android handsets with 47%.

RIM only manages 22%, with only 2% of consumers planning to buy one in the next 3 months.

Bringing up the rear are Windows Mobile handsets, with only 12% very satisfied.  The combined rate for Windows Mobile and Windows Phone increased to 32%, up 8 points.

Changewave notes that the high customer satisfaction rates for Windows Phone has not translated into sustained momentum in term of buyer preference.  I suspect it is a bad taste from Windows Mobile which may be the issue.

Read the full report at Changewave here.

More about the topics: customer satisfaction, windows phone 7